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Oak Creek Kennel Online Store :: Help zone

Help zone

FAQ

Q - Are your leather products guaranteed?
A - Yes, if not satisfied, simply return for a refund or exchange
(Excluding dog chews or slamming in truck doors).

Q - May I exchange for a different color if it is a gift?
A - Yes, simply return and I will send you the color of your choice. If you
are trading 'up' to a deluxe or custom style, include the extra cost with
your return.

Q - How long is a slip lead?
A - 36" before looping around dog`s neck.

Q - Can I order other lead lengths?
A - Yes, I can braid any size you need (custom charges and extra braiding
time may apply).

Q - Can I order a clip lead?
A - Yes, custom braiding time may apply.

Q - Do you have styles in stock?
A - Yes, I try to have each deluxe and standard style ready to ship. Custom
styles and color combinations often require 3 - 5 days extra time to make
up.

Q - What is the difference between standard and deluxe lanyards?
A - Standard style is a single 8 strand braid looped to the front with a
sliding leather knot.
Deluxe is one 8 strand braid braided over another, creating a 'telescope'
effect. This makes lengthening and shortening possible.

Q - How long is a standard 2 whilstle lanyard?
A - 21" from the back of the neck including the whistle clips.

Q - How long is a deluxe lanyard?
A - Adjustable from 20" to 26".

Q - How are products shipped?
A - Usually US Mail. US Priority 2-3 days, or Express 2 day upon request.
FedEx upon request.

 
 
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